Runs the order-to-cash process for a market's customers, from order intake and allocation through delivery execution with logistics and 3PLs to invoicing, claims and chargebacks, and leads the customer-facing supply chain team. Success is judged on OTIF / case fill, invoice accuracy and claim resolution time, cost-to-serve, customer supply chain scores and the joint improvement plans agreed with key accounts.
8 of the role's 16 target skills, the ones that weigh most
Order-to-Cash Management
Where this role typically leads
Levels and target skills come from Saganom's role library: 129 consumer-goods roles, each checked against the published ladders of nine professional bodies. A self-check is a starting point, not a verdict; in the app, a manager or colleague confirms a level when you ask them.
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