Owns the supply chain relationship with customers: the customer service and order-to-cash teams, collaborative forecasting and replenishment with key retailers, service and availability KPIs, cost to serve and the joint supply chain agenda in customer business plans. Success is judged on on-time-in-full and on-shelf availability, order and invoice accuracy, cost to serve, customer supply chain scorecards and the senior relationship with the customers' supply chain leadership.
8 of the role's 15 target skills, the ones that weigh most
Supply Chain Management
Where this role typically leads
Levels and target skills come from Saganom's role library: 129 consumer-goods roles, each checked against the published ladders of nine professional bodies. A self-check is a starting point, not a verdict; in the app, a manager or colleague confirms a level when you ask them.
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