Accountable for the day-to-day running of a portfolio of IT applications or digital services across markets: service levels, incident, problem and change management with DevOps teams and vendors, service reviews with product owners and key users, and the improvements that root causes demand in performance, security, disaster recovery and cost. Success is judged on SLA compliance and major-incident handling, key-user satisfaction, recurring incidents eliminated, vendor performance against contract and a service that gets cheaper and more stable each year.
8 of the role's 15 target skills, the ones that weigh most
IT Service Management
Where this role typically leads
Levels and target skills come from Saganom's role library: 129 consumer-goods roles, each checked against the published ladders of nine professional bodies. A self-check is a starting point, not a verdict; in the app, a manager or colleague confirms a level when you ask them.
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