Keeps employees and sites working by resolving incidents and requests on devices, Microsoft 365, identity, networks and local business applications, deploying hardware and software, and acting as the on-site face of IT in offices, factories and distribution centres. Success is judged on tickets resolved within SLA, user satisfaction, recurring problems identified and removed, and clean asset and knowledge records.
8 of the role's 12 target skills, the ones that weigh most
End-User Technology Support
Where this role typically leads
Levels and target skills come from Saganom's role library: 129 consumer-goods roles, each checked against the published ladders of nine professional bodies. A self-check is a starting point, not a verdict; in the app, a manager or colleague confirms a level when you ask them.
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